Corporate Communication Unit

Department Head
> Encik Jaafar Bin Jantan

VISION

To become a professional and reputable communication and public relations machinery of the Ministry.

MISSION

To strengthen the Ministry's corporate image through strategic communication and public relations management.

OBJECTIVES

• To establish good relations between the Ministry and the public as well as the media through effective information delivery strategies to achieve overall Ministry objectives;
• To ensure the effectiveness of media planning and implementation regarding publicity, promotion, and campaigns for each policy, service, role, program, and official events of the Ministry through promotional materials, social media, electronic media, and print media;
• To provide distribution and reference materials to the public and media, as well as informational materials for each policy, service, role, program, and official events of the Ministry through print materials such as bulletins, annual reports, brochures, leaflets; photo recordings; and videos;
• To ensure complaints, inquiries, and suggestions from the public and customers regarding Ministry services are smoothly coordinated and meet the required needs; and
• To ensure the public and customers seeking information or currently receiving Ministry services are provided with excellent and efficient service.

FUNCTIONS

Information is being updated.

CUSTOMER CHARTER

We promise to provide quality services as follows:-

Public Relations and Customer Service Section

• Acknowledge the receipt of complaints (Acknowledgement of Receipt Letter/ARL) to the complainant within 24 hours from the date of complaint received.
• Resolve all customer complaints within 10 working days.
• Coordinate the preparation of responses to issues through media within 3 working days.
• Achieve 80% customer satisfaction level by conducting Customer Satisfaction Surveys twice a year.

Corporate Affairs Section

• Plan and execute promotions and publicity regarding policies, activities, programs, and services of the Ministry of Education Malaysia.
• Prepare and publish the Ministry's Annual Report once a year.
• Prepare and publish the Ministry's Bulletin four (4) times a year.
• Monitor and update the content of the Ministry's portal, blog, Facebook, and Twitter daily on working days.
• Issue Letters to Editors (NE) no later than 24 hours before the program date and distribute Media Statements to the mass media as soon as they are received.
• Efficiently manage and ensure comprehensive media coverage to ensure positive and thorough publicity about the Ministry of Education Malaysia.

ORGANIZATION CHART

CONTACT