Management Services Division

Head of Department
> Puan Syamsiah binti Abdul Wahab

VISION

To lead quality, high-integrity, and innovative management services in empowering the service delivery of the Ministry of Education.

MISSION

To provide efficient and responsive support services and management through quality governance to support the service delivery of the Ministry of Education.

OBJECTIVES

a. To ensure the management of ministry buildings, facilities, and amenities is executed efficiently, safely, in a conducive manner, and sustainably to support the smooth delivery of education services.

b. To strengthen control and management of physical, document, asset, and personnel security through compliance with policies, regulations, and best practices in protective security and occupational health and safety.

c. To cultivate innovation, creativity, and continuous improvement, as well as ensure the management of official ministry events is executed professionally, systematically, and with high impact.

d. To ensure the management of ministry records and documents is carried out systematically, with integrity, and in compliance with regulatory and legal requirements to guarantee smooth administrative operations.

e. To provide efficient, responsive, and customer-oriented administrative and human resource management services to support organizational excellence.

f. To empower organizational governance through effective, transparent, and high-integrity management of resources, work processes, and support services.

FUNCTIONS

1. Building and Facilities Management Branch

• To plan, manage, monitor, and execute physical maintenance management as well as office space renovation at Complex E and the MOE Rented Building in Cyberjaya.
• To handle office space management, supervise shared Ministry facilities, monitor the performance of maintenance contractors, and optimize utility and energy consumption at the MOE Headquarters.
• To strengthen sustainable and eco-friendly building management practices.

2. Security Management Branch

• To plan, manage, and coordinate the Ministry's protective security management, including Auxiliary Police, security guards, Private Security Control Services (PKK), physical security controls, CCTV, security patrols, as well as access and movement controls on Ministry premises.
• To coordinate occupational safety and health management and emergency preparedness within the Ministry, including the Protective Security Committee (JKeP), Occupational Safety and Health Committee (JKKP), Emergency Response Team (ERT), and the implementation of the Protective Security Special Award Inspection (IAKKP).
• To manage and coordinate security facilities and controls related to security passes, vehicle stickers, parking spaces, wheel clamping enforcement, Permits To Work (PTW), and special security controls for specific programs or situations on Ministry premises.

3. Quality and Event Management Branch

• To execute official Ministry events related to management and provide protocol advisory services and support to ensure MOE official events run smoothly and systematically.
• To coordinate quality management implementation and innovation programs to enhance the efficiency and effectiveness of Ministry of Education service delivery.
• To prepare Risk Plans to elevate the quality of service delivery within the Ministry of Education.

4. Records Management Branch

• To plan, coordinate, and monitor Ministry registry management systematically and effectively, including letters, mail, file management, and Centralized Registry operations in accordance with prescribed policies, regulations, and procedures.
• To plan, coordinate, and manage the Ministry’s overall records management system, including physical and electronic records, classified documents, and record disposal in line with record management procedures and standards.
• To plan, coordinate, and monitor Ministry archival material management, including the submission of published archival materials and Top Management records to the National Archives of Malaysia.

5. Administration and Services Branch

• To manage general administrative affairs, including vehicle and concession vehicle management for the Management Services Division (BKP), Offices of Administrative Members, Top Management Offices, and Units under Top Management.
• To manage service and human resource matters for officers in BKP, Offices of Administrative Members, Top Management Offices, and Units under Top Management.
• To manage financial, procurement, and asset affairs for BKP, Offices of Administrative Members, Top Management Offices, and Units under Top Management.
• To coordinate feedback, input, and implementation of ministry-related activities at the division level.

CUSTOMER CHARTER

• Ensure the updating of the Government Service Book (Buku Perkhidmatan Kerajaan) within 7 working days from the date of receiving the letter for outgoing officer transfers.

• Ensure payment of bills within 14 working days upon receiving complete bills and documentation.

• Conduct the MOE Record Management Awareness Program twice a year.

• Process Security Pass applications for all personnel serving in the Ministry of Education within 5 working days upon receiving complete forms from applicants.

• Ensure complaints regarding mechanical, electrical, civil engineering work, and cleaning damage at Complex E, MOE are acknowledged by contractors within 3 working days after the complaint is received.

• Manage and coordinate auditorium and facility reservations under BKP supervision within 3 working days from the date the booking is received.

ORGANIZATIONAL CHART

CONTACT