Aminuddin Baki Institute

Head of Department
> YBrs. Tuan Haji Roland @ Rozaidi bin Abu Hassan

VISION

A center of educational leadership development excellence.

MISSION

To develop educational leadership capabilities to produce quality organizations.

OBJECTIVES

• Enhance Leadership Knowledge and Skills.

• Improve Customer Satisfaction Level towards IAB Training Programs.

• Enhance educational institution performance.

• Increase Customer Satisfaction Level for IAB Development Program (OD).

• Develop training competence as Master Trainers (MT).

• Increase participant satisfaction levels for training programs and MT development.

• Institutionalize IAB as an MT Accreditation Body.

• Strengthen lecturer competence in research.

• Increase Quantity and Quality of Research and Development Products in Leadership and Management.

• Increase user satisfaction percentage with IAB's research and development products.

• Enhance networking and collaboration in the field of Leadership and Educational Management.

• Enhance IAB's capacity as an educational hub in this region in the field of education.

• Increase participant satisfaction level in Network and Collaborative Programs.

FUNCTIONS

1. Training and Development

Serve as trainers and facilitators in conducting training sessions using various andragogy methods. Training sessions involving participants using relevant assessment techniques can measure participants' competency levels to achieve effective training outcomes.

2. Organizational Development Services

Plan, implement, and provide expert organizational development services and consultancy in a professional, active, and effective manner in specialized areas to enhance the performance and capabilities of education service officers and organizations.

3. Research

Plan, manage, and analyze studies that contribute to developments in various applications to enhance knowledge in the specialized field

4. Publication

Develop program/module/journal/book/article/report documents and instruments in the field of educational leadership and management, and widely disseminate the results of such scholarly writing to enhance the professionalism of educational leaders.

5. Assessment

Design and develop assessment instruments for the needs of educational leaders to achieve predetermined quality and standards.

6. Think Tank

Provide expert services, plan, and implement document/program/module and instruments in the specialized field to enhance the specialization of Educational Specialization Area Experts.

CUSTOMER CHARTER

1. Ensure all training programs are registered in the IAB Training Program document for the respective year.

2. Ensure participants' satisfaction with the handling of IAB training programs is at least 82%

3. Ensure training facilities, requirements, and equipment are functional and ready for use at least one day before the course starts.

4. Ensure complaints related to program attendance certificates are resolved within 7 working days after the complaint is received.

5. Ensure participants' satisfaction with catering and accommodation services is at least 82%.

6. Address customer inquiries and complaints about IAB's service management within specified timeframes.

• Acknowledge receipt within one working day of receiving feedback.
• Provide decisions/answers for cases that are easy to address within 7 working days.
• Provide decisions/answers for moderate cases within 15 working days.
• Provide decisions/answers for complex cases within 365 working days.

7. Produce a minimum of nine (9) research and development outputs per year.

8. Produce a minimum of ten (10) publications per year.

9. Ensure loan matters for Resource Center materials are resolved within two (2) minutes per customer.

10. Conduct at least six (6) Organizational Development Service programs, including think tank services, per year.

11. Generate the professional development training needs index for school leaders for each state every year.

12. Ensure all IAB staff have the opportunity to undergo training for at least seven (7) days per year.

ORGANIZATIONAL CHART

HUBUNGI