Johore State Education Department

Head of Department
> En. Zulkurnain Bin Abdul Rahman

VISION

Quality Education for Educated People Prosperous Nation

MISSION

Preserving a Quality Education System to Develop Individual Potential to Fulfill National Aspirations

OBJECTIVE

The Johor State Education Department hopes to:

• Producing individuals who excel intellectually, spiritually, and physically.
• Producing individuals who possess a culture of knowledge, critical thinking skills, commendable ethics, and a grasp of science and technology.
• Enhancing excellence in leadership and organizational management.

FUNCTION

Refer to Attachment Carta Fungsi

CHARTER

Johor State Education Department Customer Charter We, the Johor State Education Department members, wholeheartedly pledge to uphold the slogans "One Step Ahead," "Johor Top 5," "Johor LEADS," and "Johor Showcase." We commit ourselves to focus our efforts and energies to ensure:

• Placement processes for Year 1, Transition, Form 1, and Form 4 students in Daily Schools, Religious Secondary Schools (SMKA), and Government-Aided Religious Schools (SABK) within 30 working days before the confirmation/registration date.
• Ordinary student exchange processes for all Daily Schools, Religious Secondary Schools (SMKA), Religious Schools, and Government-Aided Schools (SABK) within 3 working days from the date of receiving complete applications.
• Candidate registration processes for examinations conducted by the Examination Board and Malaysian Examination Council within 30 days according to established procedures.
• New teacher placement processes can be managed within 21 working days from the date the teacher list is received, and teacher transfers are processed twice a year within 30 working days from the application deadline.
• Non-teacher placement processes issued within 7 working days after receiving placement directives from the Ministry of Education Malaysia (KPM).
• Issuance of registration certificates, teacher permits, managers, and staff of private educational institutions who are complete and meet terms and conditions within 14 working days from the date of receiving complete applications.
• Filling senior job vacancies in the JPN/PPD/Schools can be managed within 60 days after the vacancy occurs.
• All personnel appointment and service-related issue resolutions regarding appointments, confirmations, entry into retirement positions, and others within 30 days from the date the form is received.
• Preparation and delivery of mandatory retirement documents to the Public Service Department, 120 days (4 months) before the retirement date of officers and executing group members.
• Timely processing of all complete payment claims within 14 days from the date of receipt.
• Prompt and customer-oriented responses to client needs, providing friendly counter service within 5 minutes.
• Handling all customer complaints and feedback within 14 working days from the date of receipt.
• Providing psychology and counseling services to clients within 7 working days.
• Information In Our Website (https://jpnjohor.moe.gov.my) always updated in 24 hours after receive new information
• Always ready and willing to accept views, suggestions, recommendations and constructive criticism from all parties in order to improve the service performance and excellence of this department.

ORAGNIZATIONAL CHART

**Click Pictures For More Details

CONTACT

Address	Website	Phone	Fax	Email (@moe.gov.my)
Jabatan Pendidikan Negeri Johor, Jalan Tun Abdul Razak, 80604 Johor Bahru, Johor.	https://jpnjohor.moe.gov.my/	07-2310 000	07-234 7132	jpn.johor