Kedah State Education Department

Head of Department
> Unfilled

VISION

Quality Education, Educated Individuals, Prosperous Nation.

DIRECTION

To maintain a quality education system to develop individual potential to meet the nation's aspirations.

OBJECTIVES

• Enhance the excellence of leadership and management of educational organizations
• Produce individuals who are faithful, knowledgeable, morally upright, skilled, and prosperous
• Enhance academic, co-curricular, and sports achievements in terms of quality and quantity
• Strengthen the professionalism of all educational personnel continuously

FUNCTIONS

Implementing policies set by the Ministry of Education (KPM) in the State of Kedah. The Kedah State Education Department (JPN Kedah) also functions to coordinate educational operations at the state level.

CUSTOMER CHARTER

Customer Charter of the Kedah State Education Department

1. To ensure that all Malaysian citizen children with valid and complete documents are given a place to study according to their age cohort in schools under the Ministry of Education within fourteen (14) days.
2. To place all teachers whose transfer applications have been approved within thirty (30) working days.
3. To ensure that applications for the registration of private educational institutions with complete documents are resolved within two (2) working days.
4. To ensure that all clients who apply for support services from the Special Education Service Centre (3PK) Kedah for Occupational Therapy and Psychology are given an appointment date within fifteen (15) working days.
5. To ensure that the process of transferring students from SMKA and SABK to SMKA is completed within fourteen (14) working days.
6. To ensure that the allocation warrants are distributed within seven (7) working days.
7. To ensure that all complete invoices and claims are paid within fourteen (14) days from the date of receipt.
8. To ensure that all complete documents for optional retirement applications are submitted to KWAP not less than ninety (90) days before the retirement date.
9. To ensure that applications for the implementation of student development programs at the state level are approved within fourteen (14) working days from the date the application is received, in accordance with the prescribed guidelines.
10. To ensure that applications for the placement and transfer of Support Staff (AKP) are completed no later than thirty (30) days after receiving the eTukar meeting decision.
11. To ensure that all clients requiring counselling sessions are served by registered counsellors who hold a valid Certificate of Practice in line with the Counsellors Act 1998 (Act 580).
12. To manage and resolve complaints against the agency within fifteen (15) working days for ordinary/simple complaints. For complex complaints, the resolution period depends on the level of complexity of the case.
13. To ensure that new DELIMa IDs are distributed to teachers and students within thirty (30) days after the new IDs are generated by the Ministry of Education (KPM).

Updated on: 05 May 2025

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