WP Kuala Lumpur Education Department

Head of Department
> Encik Megat Affandi bin Datuk Wira Haji Ismail

VISION

Quality Education for Educated People Prosperous Nation

MISSION

Preserving a Quality Education System to Develop Individual Potential to Fulfill National Aspirations

OBJECTIVE

• Give birth to a Malaysian nation that is loyal and united.
• Giving birth to people who have faith, noble character, knowledge, skill and prosperity.
• Provide human resources for the needs of national development.
• Giving opportunities to all Malaysian citizens.
• Expand the policy of democratization of education between urban and rural areas.
• Ensure the management of education, including Islamic education, is more systematic, efficient, and effective.
• Provide comfortable and quality infrastructure for workplaces, residences, and schools.
• Enhance the level of professionalism among educators and personnel to improve competence in Administration, Teaching, and Learning through the use of Educational Technology.
• Establish an education organizational management system based on ICT (Information and Communications Technology).
• Enhance the development of student character in line with the National Education Philosophy.
• Improve academic excellence and overall, balanced, and integrated student potential and quality.
• Increase student participation in the fields of science and technology to achieve the 60:40 goal.
• Manage the exchange and placement of teachers/students according to requests and available positions.
• Foster the development of the character of special education students.
• Ensure all students in the Federal Territories master the basics of 3M.

FUNCTION

MANAGEMENT FUNCTIONS

• Plan, supervise, manage, execute, and monitor support services related to personal services, appointments, training, financial administration, information, and physical facilities professionally, efficiently, and effectively.
• Plan, supervise, manage, and ensure the implementation of the curriculum, educational management, and propagation (dakwah) executed perfectly according to the principles and policies of the National Education Philosophy.
• Plan, supervise, manage, and ensure the implementation of the curriculum, academic management executed according to the principles and policies of the Ministry of Education Malaysia.
• Manage and oversee humanitarian development programs and ensure the implementation of the curriculum and student character development are in line with the policies of the National Education Philosophy.
• Plan, supervise, manage, and ensure the implementation of secondary/primary school management and private education based on educational legislation.

CHARTER

KUALA LUMPUR FEDERAL TERRITORY DEPARTMENT OF EDUCATION CUSTOMER CHARTER

WE ARE THE CITIZENS OF THE EDUCATION DEPARTMENT OF THE FEDERAL TERRITORY OF KUALA LUMPUR WITH FULL DETERMINATION AND COMMITMENT AND PROMISE TO CONCENTRATE ALL OF OUR ENERGY AND EFFORTS TO:

1. Placement decisions for students:
   • Placement for Form Four (4) to Religious Secondary Schools (SMKA) and Religious Stream Classes (KAA) will be issued after fourteen (14) working days from the date of complete application receipt. (SPI)
   • Entry into Form Six (6) Semester 1, including general appeals, appeals for private/candidate/private schools and based on co-curricular achievements, will be issued within fourteen (14) working days from the date of complete application receipt. (SPI)
   • Applications for re-enrollment in Primary and Secondary Daily Schools will be issued within 14 working days from the date of complete application receipt.
2. Student transfer decisions for:
   • All Daily Primary Schools within fourteen (14) working days from the date of complete application acceptance.
   • All Daily Secondary Schools, Religious Secondary Schools (SMKA), and Form Six Colleges will be issued within fourteen (14) working days from the date of complete application receipt.
3. Ensure the process for appeals for students to return to school is completed within five (5) working days from the date of complete application receipt.
4. Ensure all registered public examination candidates are able to sit for the examination.
5. Ensure placement of Education Service Officers (PPP) DG41 is managed within fourteen (14) working days from the date the list of teachers is received from the Ministry of Education Malaysia.
6. Ensure teacher transfer placements are managed within thirty (30) working days from the date of transfer instruction from the Ministry of Education Malaysia.
7. Issuance of non-teacher placement letters within three (3) working days after receiving placement directives from the Ministry of Education Malaysia (KPM).
8. Issue Registration Certificates, Teacher Permits, Managers, and Staff of private educational institutions within seven (7) working days from the date of complete and compliant application receipt.
9. Ensure mandatory retirees receive retirement benefits on or before thirty (30) days from the retirement date.
10. Investigate and take action on complaints received with complete information within fifteen (15) working days from the date of receipt for regular complaints. For complex complaint cases, the resolution time depends on the complexity level of the complaint.
11. Process bills and payment vouchers within fourteen (14) days from the date of receipt of complete, accurate, and valid documents.
12. Ensure customers receive psychological and counseling services within seven (7) working days from the date of complete reports or appointment scheduling receipt.

ORGANIZATIONAL CHART

CONTACT