WP Labuan Education Department

Head of Department
> Yahya Bin Ahmad Puteh

VISION

Quality Education for Educated People Prosperous Nation

MISSION

Preserving a Quality Education System to Develop Individual Potential to Fulfill National Aspirations

OBJECTIVE

Managing educational resources at the state level includes aspects of human, financial, service, physical and informational resources.

FUNCTION

• Implement all policies, regulations, and programs of the Ministry of Education Malaysia and the government as a whole;
• Ensure all policies and regulations are implemented by school department management in accordance with the Education Act 1996 and the National Education Philosophy;
• Ensure departmental management and administration are on the right track in line with the School Improvement Plan (SIP) and schedules provided to maximize efforts towards effective school management;
• Ensure the Implementation of the School Improvement Programme (SIP) is effective and that its objectives are achieved;
• Ensure programs and activities that enhance the reputation and dignity of the department, school, and educators so they are respected by the local community and can compete effectively within the mainstream education;
• Plan programs and activities to create collaboration with all parties (government agencies, private sector, and community) to promote educational programs in Labuan;
• Plan, manage, coordinate, implement, monitor, and evaluate the effectiveness of programs and activities related to the management of secondary and primary schools, encompassing matters under the School Management Sector's responsibility such as:
  • School management and administration
    • School registrar;
    • Principal and Headmasters (school management effectiveness)
    • Teachers (sufficient in terms of quantity and options, effectiveness of teaching and learning, excellent teachers, transfers, placements, substitute teachers, KGSK, data, and welfare)
    • Students (transfers, placements)
    • Pre-school education, Special Education, and Enrichment Education
    • Monitoring of private education schools
    • School data management
    • Parent-Teacher Association

• Plan, manage, coordinate, implement, monitor, and evaluate the effectiveness of programs and activities related to the management of secondary and primary schools, encompassing matters under the Academic Management Sector's responsibility such as:
  • Management and monitoring to ensure the implementation of academic curriculum programs and Technical and Vocational Education in line with the policies and regulations of the Ministry of Education;
  • Ensure effective implementation of curriculum development and teaching and learning enhancement programs while adhering to established procedures, regulations, and relevant requirements;
  • Ensure the teaching and learning process is effective and complies with established procedures, regulations, and relevant requirements;
  • Ensure effective implementation of programs and activities related to the Teaching of Science and Mathematics in English (PPSMI);
  • Ensure all teachers have sufficient pedagogical training and other relevant skills to ensure effective implementation of teaching and learning processes;
  • Monitor and ensure the implementation of the Quran and Fardhu Ain (j-QAF) achieves set objectives;
  • Ensure effective and integral handling of Examination and Public Assessment programs and activities.

• Plan, manage, coordinate, implement, monitor, and evaluate the effectiveness of programs and activities related to the management of departmental and secondary and primary schools, encompassing matters under the Service Management and Development Sector's responsibility such as:
  • Appointments;
  • Services;
  • Administration;
  • Human Resource Development (including performance evaluation);
  • Safety;
  • Finance;
  • Estimated Operating Expenditure;
  • Training (induction and staff and teacher competency development);
  • Integrity and Governance;
  • Discipline;
  • Management of Mobile Assets;
  • Welfare and comfort of staff and teachers (employees and workplace);
  • Office automation.
• Plan, manage, coordinate, implement, monitor, and evaluate the effectiveness of programs and activities related to Counseling, Integrity, and Ethics. Through this, welfare and advice services are provided to staff and teachers, especially those facing issues, while instilling confidence in departmental clients through transparent and clean services.
• Ensure effective implementation of programs and activities to empower schools through the provision, services, and maintenance of ICT and School Improvement.
• Plan and coordinate continuous training for Principals, Headmasters, and Deputy Principals to ensure the effectiveness of school management while conducting monitoring and assessments as outlined in the Quality Assurance Sector's responsibilities.
• Plan and ensure the Quality System (MS ISO 9001:2000) implementation adheres to established procedures and continuously carries out corrections and improvements.
• Execute tasks directed periodically by the Minister of Education Malaysia, Director-General of Education Malaysia, and other relevant parties concerning the national education system (related to education).

CHARTER

EXCHANGE MANAGEMENT & PLACEMENT OF TEACHERS AND STUDENTS

• Teacher placement letters are issued within 14 working days after receiving the transfer decision.
• Placement letters for Pre-school, Year 1, Form 1 students, and Non-Citizen Students (MBW) are issued within 90 days from the closing date of online or manual applications.
• Approval letters for student placement and transfers are issued within 3 working days from the date of receiving complete applications.
• Applications and renewals for permits of teachers, staff, and administrators in private schools are issued within 7 working days from the date of receiving complete applications.

STUDENT MANAGEMENT

• Managing student affairs involving the school, parents, and external agencies within 14 working days.
• Managing student talent affairs involving the school, parents, and external agencies within 14 working days.
• Students receive textbooks under the Textbook Loan Scheme (SPBT) on the first day of the schooling session.
• The Supplementary Food Program (RMT) is implemented on the first day of the schooling session.

HUMAN RESOURCES MANAGEMENT

• Issuing approval letters for Visiting Home Area Allowance (TMWA) within 14 working days after receiving the complete application.
• Processing certification for promotion and rank increment of Educational Service Officers (PPP) for excellent promotions to be submitted to BPSM within 14 working days.
• Processing certification for promotion and rank increment of PPP for genuine promotions to be submitted to BPSM within 30 working days.
• New appointment matters and self-reporting in service are processed within 30 days and updated in ePROPER.
• Complete medical facility application extended to KKM within 7 days from the date of receiving the application.
• Providing comprehensive information to KWAP within 6 months before the mandatory retirement of civil servants.
• Providing counseling services to JPWP Labuan residents within 1 working day for new cases after receiving the application, subject to client agreement.

PHYSICAL MANAGEMENT

• Feedback for damage complaints, asset contribution registration, and disposal will be provided within 3 working days.
• Letter of Acceptance (SST) will be issued within 90 days from the date of the successful bidder's advertisement.
• Written approval for premises usage under JPWP Labuan control will be issued within 7 working days from the application letter's receipt date.

CUSTOMER MANAGEMENT

• Customer wait time for counter service shall not exceed 5 minutes during working hours.
• All complaints will be efficiently and systematically managed within 15 working days.
• Office supply requests will be fulfilled within 2 working days from the date of receiving the application.
• Customer Service Officers will not let the phone ring more than 3 times before answering, with a friendly manner.
• Payments will be processed within 14 days from the date of receiving complete documents by the financial unit.
• Responding to counseling session requests (voluntary or referred) within 3 working days.
• Counseling session reports will be prepared within 3 working days after the counseling session.
• Psychometric Test Reports will be provided within 3 working days after taking the test.
• New departmental email user ID and password will be created within 3 working days after receiving the application.
• Applications/renewals/cancellations of tokens (iGFMAS and eProcurement) will be submitted to MAMPU within 3 working days after receiving complete documents.

EXAMINATION MANAGEMENT

• Issuance of examination registration confirmation within 14 days after the examination registration closes.
• Candidates receive examination papers based on the type of examination and registered subjects on the examination day.
• Candidates receive examination results on the same day the examination results are announced.

ORGANIZATIONAL CHART

CONTACT