Kelantan State Education Department

Head of Department
> Puan Hjh Siti Norina Binti Muhamad

VISION

Quality Education for Educated People Prosperous Nation

MISSION

Preserving a Quality Education System to Develop Individual Potential to Fulfill National Aspirations

OBJECTIVE

Customer Charter

Jabatan Pendidikan Negeri Kelantan pledges to:

ORGANIZATIONAL CHART

CONTACT

Address	Website	Phone	Fax	Email (@moe.gov.my)
Jabatan Pendidikan Negeri Kelantan Bandar Baru Tunjong, 16010 Kota Bharu, Kelantan.	https://jpnkelantan.moe.gov.my	09-7418 000	09-7482554	jpnkelantan

• • Implementing educational policies through the National Education Philosophy and the Malaysia Education Development Plan (2013-2025)
  • Nurturing dynamic, progressive, and proactive leadership to implement holistic education development.
  • Enhancing academic achievements through public examinations.
  • Providing adequate educational infrastructure to create conducive teaching and learning environments.
  • Improving the expertise of education service officers by providing courses and training.
  • Caring for the welfare of officers and staff while delivering quality service to customers.
  • Enhancing organizational management systems in line with technological advancements.
  • Improving sports, co-curricular, and artistic development.
  • Promoting a caring culture among educators.
  • Provide initial feedback on received complaints within 15 working days from the date of receiving complete and accurate complaint information.
  • Issue placement directives for in-state teacher exchanges via the eG-Tukar system to approved teachers within 14 working days from the placement letter's issuance date.
  • Approve student registrations and transfers within 14 working days for complete applications.
  • Issue approvals for collecting supplementary school fees/donations (PIBG) within 14 working days after receiving complete and accurate requests from schools.
  • Special Student Allowance applications received before April 30th will receive payments starting from August of the current year if the student is registered with KPM and holds the Persons with Disabilities Card from JKM.
  • Commence educational institution maintenance within 14 working days after issuing the acceptance letter.
  • Resolve disciplinary cases under the JPN Kelantan Disciplinary Authority within 3 months after receiving complete reports and documents.
  • Settle bills and claims within 14 days from the date of receiving complete and accurate documents.
  • Coordinate and distribute welfare aid to students to PPD and schools within 7 working days.
  • Obtain complete, current, and accurate BPK records related to Service Statement sheets and Conduct sheets within 7 working days.