Malacca State Education Department

Head of Department
> PUAN MAHFUDZAH BINTI MOHAMED NOOR

VISION

Distinguished Generation Generator Top School

MISSION

Developing Individual Potential Through Quality Education

OBJECTIVE

• Enhancing the quality and performance of education in the curriculum, co-curricular activities, and the cultivation and development of noble character.
• Improving management quality at various levels to be efficient and effective through various management philosophies and principles suitable for the educational environment.
• Instilling a love for knowledge and reading to become a culture among teachers and students.
• Enhancing the professionalism of all officers, principals, headmasters, assistant headmasters, teachers, and staff in management, knowledge, and skills.
• Improving the understanding and practice of Islam among Muslim students and fostering moral behavior among non-Muslim students.
• Fostering unity and a sense of affection to enhance cooperation among departments, schools, students, and the entire community.

FUNCTIONS

Managing educational resources at the state level covering aspects of human resources, finance, services, physical assets, and information.

CUSTOMER CHARTER

The Melaka Education Department, with full determination and commitment, pledges to ensure:

• The admission decisions for students into educational institutions after the announcement of public examination results are as follows:
  • Admission decisions for Sekolah Menengah Kebangsaan Agama (SMKA), Kelas Aliran Agama (KAA), and Rangcangan Khas (RK) will be communicated within 30 days after the announcement of the Primary School Achievement Test (UPSR) results.
• Decisions on repeat study applications: Ensuring all applications are processed by this department within a timeframe of two weeks to one month from the date of form submission.
• Handling and resolving personnel appointment and service issues related to appointments, confirmations, entry into retirement positions, and others within one month from the date of receipt.
• Determining vacancies for Principal/Headmaster/Senior Assistant positions to be filled within one month after the occurrence of the vacancy.
• Ensuring teachers' claims are processed within two weeks from the date of application receipt.
• Ensuring examinations are conducted without leakage.
• Ensuring the Department is always attentive and responsive to customer needs by:
  • Providing friendly counter services within five minutes.
  • Ensuring all complaints and appeals to and about the Department of Education, District Education Office (PPD/PKG), and schools receive a response within two weeks from the date of receipt.
• Always being open and willing to receive constructive views, suggestions, proposals, and criticisms from all parties to improve service performance and academic excellence.

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