Sarawak State Education Department

Head of Department
> Encik Omar bin Haji Mahli

VISION

Quality Education, Educated Individuals, Prosperous Nation

MISSION

Preserving a Quality Education System to Develop Individual Potential to Fulfill National Aspirations

OBJECTIVES

Expand children's enrollment in schools to 100% of the age cohort and ensure every student receives quality formal and non-formal education by continually: Enhancing the effectiveness of school leadership and management; Improving staff professionalism; Improving the physical condition of school buildings and facilities as well as the surrounding environment; and Diversifying school curriculum and co-curricular programs to match the diverse potential, talents, and interests of students. Establishing international networks in the fields of arts, culture, and heritage.

CUSTOMER CHARTER

The Sarawak Education Department is ready to provide services to customers as follows:

• All Malaysian children according to age cohorts will be enrolled in school on the first day of the new school session.
• All student affairs programs are managed based on effective procedures and regulations to prioritize students' welfare, safety, and character development.
• All students are given equal opportunities for guidance and participation in various activities according to their interests, needs, and talents.
• Equal education opportunities for the disabled.
• All schools are efficiently and properly managed and led.
• All Malaysian Ministry of Education curriculums are implemented in schools.
• All teachers conduct teaching and learning according to the Ministry of Education's curriculum requirements.
• All teachers are placed in schools within 21 working days after receiving the teacher list from the Ministry of Education.
• All domestic transfer application forms are processed within 90 days from the application closing date.
• All personnel appointment and service matters are managed within 14 working days from the date of receipt of notification.
• All types of applications are acknowledged within 14 working days from the date of receipt.
• All complete financial claims are processed within 14 working days from the date of receipt.
• All assessments and examinations are managed accurately and efficiently.
• Optimal utilization of ICT facilities and equipment to strengthen and empower the teaching and learning system and services.
• All educational institutions, administrators, and teachers are registered according to the Education Act 1996.
• All staff receive psychological and counseling services if needed.
• All customer complaints receive an acknowledgment letter within 1 working day of receipt of the complaint.
• All customer feedback is acted upon.
• All customers receive friendly, prompt, and detailed service.

ORGANIZATION CHART

CONTACT DETAILS