Perak State Education Department

Head of Department
> Encik Zulkafli bin Mohamed Mokhtar

VISION

Quality Education, Excellent Schools, Holistic Students.

MISSION

Delivering Quality Education to Build Excellent Schools for Future-Ready Students.

OBJECTIVES

• Enhance Leadership Excellence, organizational management, professionalism in educational management, and the quality of educational administrative management institutions.
• Strengthen the quality of professionalism among all education personnel continuously.
• Improve Student Excellence Performance in Educational Aspects.
• Develop Excellent Individuals Physically, Emotionally, Spiritually, and Intellectually.
• Enhance Educational Infrastructure Development.
• Enhance Educational Collaboration.

CUSTOMER CHARTER

We, the members of the Perak State Education Department, are committed to ensuring:

• All children of the designated age cohort will secure a place in government and government-assisted schools from the first day of the schooling session.
• All schools will have adequate supplies of chairs, tables, and textbooks within 14 working days before the start of the schooling session.
• All schools will receive public examination results within the stipulated time by the Ministry of Education Malaysia.
• Manage and resolve personnel employment and service issues regarding appointments, confirmations, retirement entry, and others within one (1) month from the date of receipt.
• Vacancies for Principals/Headmasters will be filled within 30 working days after receiving the certification candidate list from the Ministry of Education Malaysia.
• Applications for the establishment of Private Educational Institutions that meet terms and conditions will be processed within 40 working days from the date of complete application submission.
• Teacher placement in schools will be managed within fourteen (14) working days after receiving the teacher list from the Ministry of Education Malaysia.
• Every complete complaint received will issue an acknowledgment letter to the complainant within one (1) working day. The investigation result response letter will be issued to the complainant within fourteen (14) working days from the verified date.
• Bill and invoice payments will be made within fourteen (14) days from the date of receipt of complete documents.
• Customers will receive friendly service at the Customer Service Counter within five (5) minutes.

ORGANIZATION CHART

CONTACT