Pulau Pinang State Education Department

Head of Department
> Tuan Haji Mohamad Dziauddin Bin Mat Saad

VISION

Quality Education Educated Individuals Prosperous Nation.

MISSION

Preserving a Quality Education System to Develop Individual Potential to Meet National Aspirations.

OBJECTIVES

• Enhance efficiency and effectiveness in the management and administration of education in all areas.
• Improve the quality and level of professionalism of education personnel at all levels and fields.
• Enhance students' performance in aspects as envisioned in the National Education Philosophy.

FUNCTIONS

Implement Malaysian education policies and coordinate matters related to curriculum, syllabi, co-curricular activities, textbook loans, libraries, radio and TV education, school sports councils, financial aid, development, teacher placement, and nominations for training and various courses.

CUSTOMER CHARTER

• Provide efficient, well-organized, friendly, and immediate infrastructure and support services to ensure the success of Educational Services.

• Placement processes for Year 1, Transition Classes, Form 1, and Form 4 students in Day Schools, State Religious Secondary Schools (SMKA), and Government-Aided Religious Schools (SABK) will be completed and informed NOT LATER THAN SEVEN (7) WORKING DAYS before schools open.

• Regular transfers/re-enrolment applications for students in all Day Schools, State Religious Secondary Schools (SMKA), Government-Aided Religious Schools (SABK) will be WITHIN FIFTEEN (15) WORKING DAYS from the application deadline.

• Placement processes for new teachers can be managed WITHIN TWENTY-ONE (21) WORKING DAYS from the date of the received teacher list, and teacher transfers managed twice a year WITHIN THIRTY (30) WORKING DAYS from the application deadline.

• Issuance of registration certificates, permits for teachers, administrators, and staff of private educational institutions and international schools that are complete and meet terms and conditions WITHIN FOURTEEN (14) WORKING DAYS from the date of receiving complete applications.

• Any customer complaints and feedback can be addressed WITHIN FOURTEEN (14) WORKING DAYS from the date of receiving complete applications.

• Students receive textbooks under the Textbook Loan Scheme (SPBT) on the FIRST DAY of the new academic session.

• Customers receiving psychological and counseling services will be attended to WITHIN SEVEN (7) WORKING DAYS.

• All bills and claims will be paid NOT MORE THAN FOURTEEN (14) WORKING DAYS from the date of complete and perfect receipt.

• Placement of non-teaching staff will be settled NOT MORE THAN FOURTEEN (14) WORKING DAYS after receiving placement instructions from the Ministry of Education Malaysia (KPM).

• All service-related applications in terms of appointments, confirmations in service, and granting of pension status are referred to the Public Service Commission (SPA) WITHIN THIRTY (30) DAYS after receiving complete and perfect forms. For officers appointed by the Public Service Commission (SPA), confirmation is done ONLINE after complete and perfect documents are received WITHIN FOURTEEN (14) DAYS.

• Complete mandatory retirement documents are submitted to the Public Education Department (JPA) NO LATER THAN ONE HUNDRED AND TWENTY (120) DAYS or FOUR (4) MONTHS before the retirement date.

• All counter transactions will be attended to IMMEDIATELY with friendliness and responsiveness.

• Always READY AND WILLING to receive constructive feedback, suggestions, proposals, and criticisms from all parties to improve service performance and excellence in this department.

ORGANIZATION CHART

CONTACT