Pahang State Education Department

Head of Department
> Tuan Haji Ahmad Zamri bin Md Isa

VISION

Quality Education Educated Individuals Prosperous Nation

MISSION

To Uphold a Quality Education System in Developing Individual Potential to Meet National Aspirations

OBJECTIVES

• Provide educational opportunities to all Malaysian citizens
• Nurture individuals who are morally upright, knowledgeable, skilled, and prosperous
• Enhance students' academic performance in all subjects
• Instill a love for knowledge among the educational community
• Develop individual potential through co-curricular and sports programs
• Produce knowledgeable and skilled educational leaders to manage schools towards excellence
• Enhance the expertise of service personnel to become more effective educators
• Provide adequate and conducive infrastructure for teaching and learning
• Provide a modern, efficient, and effective management and administration system
• Build strong and sustainable educational relationships and collaborations with external agencies to ensure lifelong learning

CUSTOMER CHARTER

We, the members of the Pahang State Education Department, wholeheartedly and firmly pledge to ensure:

1. Children of the specified age cohorts will be provided with schooling from the first day of the new academic session.
2. All students will be provided with 1 chair, 1 desk, and textbooks on the first day of the new academic session.
3. Placement processes for Year 1, Transition Classes, Form 1, and Form 4 students in Day Schools, State Religious Secondary Schools (SMKA), and Government-Aided Religious Schools (SABK) within 30 working days before the confirmation/registration date.
4. Regular student transfers for all Day Schools, State Religious Secondary Schools (SMKA), and Government-Aided Religious Schools (SABK) within 14 working days from the date of receipt of complete applications.
5. Management of Re-Enrolment Appeal processes for students within fourteen (14) working days from the date of receipt of complete applications.
6. Registration processes for non-citizen students to be completed within (5) working days from the date of receipt of complete applications.
7. Registration of public examination candidates managed by the Examination Board within 30 days.
8. Processes for placing new teachers to be managed within 14 working days from the date the teacher list is received from the School Management Division (BPSH).
9. Teacher transfers managed twice a year for January and June transfers within 30 working days from the application deadline until the approval date.
10. Placement processes for Members of the Implementers Group (AKP) to be managed within 7 working days after receiving placement instructions from the Ministry of Education Malaysia (KPM).
11. Issuance of registration certificates, permits for teachers, administrators, and staff of private educational institutions that are complete and meet terms and conditions within 14 working days from the date of receipt of complete applications.
12. Payment of bills and claims received in full and complete within 14 days.
13. Always ready and willing to accept constructive feedback, suggestions, proposals, and criticisms from all parties to improve the service performance and excellence of this department.

ORGANIZATIONAL CHART

CONTACT